Right of Withdrawal

You have the right to withdraw from the contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must inform us

(Wasserkaskaden.de, Zum Hainhof 3, 37235 Hess. Lichtenau) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached

Sample cancellation form (PDF)use, but is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Please do not return the goods freight collect. Goods that are not prepaid will not be accepted by us.

Goods made according to your wishes/custom-made products are excluded from the right of withdrawal.

If the goods show signs of use or damage when they are returned, we reserve the right to assert claims for compensation.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Goods that are made to customer specifications or are clearly tailored to personal needs or that are not suitable for return due to their nature are excluded from returns.

Sample cancellation form

For the revocation you can use ourSample cancellation form (PDF)use, but is not mandatory.